|This policy was last updated on june 15,
Your privacy is important to us. By participating in the Council of
Better Business Bureau's BBBOnLine Privacy Program we have made a
commitment to meet the programs' strict requirements regarding how
we treat your information and have it verified by BBBOnLine. Further
information about this program is available at
Below is the TVconverters privacy and security policy:
The security of your personal information is very important to us.
In an effort to protect your personal information, we use Secure
Sockets Layer (SSL) technology with 128 bit encryption. If your
browser supports SSL (most current browsers do), it will
automatically encrypt the information you provide to us on the
secure pages on our site, before sending it over the Internet.
TVconverters has obtained a digital certificate from Cybertrust, a
leading provider of Internet trust services. TVconverters's website
is also tested and certified daily by ScanAlert to receive its
Hacker Safe Certification which ensures that the website passes the
FBI/SANS Internet Security Test.
When visiting a page on our site that includes any of your personal
information, the bottom of your browser window will display, an icon
of a closed lock or an unbroken key (depending upon your browser).
This indicates that you have successfully connected with our secure
To authenticate the security of your connection before submitting
any of your personal information, you can double click on the icon
to display our digital certificate.
Some browser versions and some firewalls do not permit communication
through secure servers. In that case, we suggest that you
contact us by phone, or fax your order to us.
When you visit our site, we will ask your browser to place a
permanent "cookie" (a very small text file) on your computer. If
your browser is configured to accept cookies, it will accept the
cookie and place it on your computer's hard drive. We collect this
information to analyze where our customers are coming from and how
often they visit our site. We also collect certain technical
information from your computer, like your IP address and the address
of a referring web site, if any. This information will allow us to
enhance our site to our customer's preferences. This information is
used only for the benefit of TVconverters and you, our customer.
You can visit our site without cookies if you choose to do so.
However, please be aware that some features of the site may not
our site without cookies, you can configure your browser to reject
all cookies or to notify you when a cookie is set. Check the
browsers help menu to learn how to change your cookie preferences.
In order to identify who you are, we suggest that you register and
log-in when you visit our site. This allows us to provide you with
your "Order Status" and other information that is uniquely yours.
How to access and/or correct Your Information:
You can access all the personally identifiable information that we
collect online and maintain by phoning +44-20-02227416, mail ( 41
Farringdon Road, London, EC1M, UK ), or via
We use this procedure to safeguard your information. To protect your
privacy and security, we will take reasonable steps to verify your
identity before granting access or making corrections. You can
correct factual errors in your personally identifiable information
by sending us a request that credibly shows the error.
If you place an order with a ship-to address that differs from your
bill-to address, we retain this information as well. You can modify
or correct this information by following the procedure described
above. Such information is used at your request to ship purchased
merchandise and may also be used for marketing purposes, but will
not be sold to any third parties.
What information is collected:
When you choose to place an order with us, you are invited to log in
(optional), so that we can identify who you are. As a newcomer, it
will be suggested that you register for future identification. The
registration page asks you to enter your name, a user ID, a
password, and your e-mail address. You can update this information
at any time by clicking on the "my account" link at the top of every
page and selecting "update account information."
Placing an order:
When you decide to place an order, you are asked to complete an
order form. The order form requires your name, billing and shipping
address, credit card number, expiration date and CID#. You should
also include other information fields such as your telephone number,
to allow us to contact you regarding your order if necessary. This
information is collected to make your shopping experience with us as
smooth and pleasant as possible. It is used only for the benefit of
TVconverters and you, our customer.
Our site contains links to manufacturers, and other related sites
for your benefit. TVconverters is not responsible for the privacy
practices, security, or content of such web sites. If you click on
one of these links, you will be redirected to their web site and, in
doing so, you may provide information directly to them. Therefore,
you should refer to their privacy policies to understand how they
handle your information and what choices you have.
TVconverters maintains special relationships with a number of secure
business partners. For your security or benefit, when you make a
purchase, we may share information about you and the transaction
with other companies for many reasons including verification, fraud
prevention, credit card authorization, and shipping purposes.
TVconverters may share account or other information when we are
required by law or to protect our interests or property. This may
include sharing information with other companies, lawyers, credit
bureaus, agents or government agencies in connection with issues
related to fraud, credit or debt collection.
You agree that TVconverters may use personal information provided by
you in order to conduct appropriate anti-fraud checks. Personal
information that you provide may be disclosed to a credit reference
or fraud prevention agency, which may keep a record of that
TVconverters also shares information with outside companies that
perform services for TVconverters. For example, when a customer
signs up for our e-mail newsletters, TVconverters will provide the
customers e-mail address to third party e-mail distribution
companies that transmit e-mails on behalf of TVconverters. Your
e-mail address will not be used by these companies for any purpose
other than for the transmission of e-mails for TVconverters.
We may retain outside companies to assist us in managing our
customer information database or to update and correct customer
information for future marketing purposes. TVconverters takes steps
to ensure the confidentiality of your information and to make sure
it is not used for other purposes.
TVconverters has carefully selected a few companies to assist us in
better understanding how our customers use our site. We will place
cookies on your computer to collect information. The information
that is collected through these cookies tells us things, such as
which search engine referred you, how you navigated around our site,
which pages you browsed, what you purchased and what traffic is
driven by banner ads and e-mails. The companies analyze the
information they collect from our site and return it to us through a
secure connection. We use this information to help us understand
your interests in our site and how to better serve you. It also
helps us provide you with more personalized product offerings.
For more information about the companies with whom TVconverters
shares customer information, please
BBBOnLine U.S./E.U. Safe Harbor Dispute Resolution
In order to comply with the European Union's Safe Harbor principles,
TVconverters commits to the resolution of complaints about your
privacy and our collection or use of your personal information. We
have committed to resolve any complaints by European Union citizens
relating to this policy, which cannot directly be resolved with our
company, through the Council of Better Business Bureaus, Inc.'s Safe
Harbor Privacy Dispute Resolution Procedure.
If you have any questions, please contact:
41 Farringdon Road
Phone: +44 20 02227416
If you do not receive acknowledgment of your complaint or your
complaint is not satisfactorily addressed by TVconverters, you may
Council of Better Business Bureaus, Inc.
Board Secretary, TrustUK
+44 20 7291 3315 (Liz Bastone)
TVconverters ltd. complies with the EU Safe Harbor framework as set
forth by the Department of Commerce regarding the collection, use,
and retention of data from the European Union.
Use of Information:
We may use your information in a number of ways, including the
In order to serve you better, we may combine the information you
provide us online, in our superstore and through our catalogues. We
use that information to improve your overall shopping experience.
To improve the content on our Web site. For example, we may use
cookies to find out which parts of our site or our products are
visited most often.
To enhance your online shopping experience.
For marketing and promotional purposes.
Mail & SPAM Issues:
You may request to receive the TVconverters catalogue, brochure
periodically by mail or e-mail notification of specials that may be
of interest to you. TVconverters will never SPAM or send unsolicited
materials based on information collected at our site. Registrants
may opt out of receiving materials from us at any time by contacting
us with such request. Please contact us via
by telephone +44 20 02227416, or via mail ( 41 Farringdon Road,
London, EC1M, United Kingdom . Enclose a copy of the mailing label).
Include your name, address, and other information as it appears on
the mailing label, and indicate "Do not mail".
Our Commitment to Children's Privacy:
We never collect or maintain information at our website from those
we actually know are under 13, nor is any part of our website
structured to attract anyone under 13.
If Security or privacy is still of concern to you
If you do not want to receive promotional email from TVconverters,
please click here
Note: Once you have submitted your request you should assume that it
has been successfully received and your request is being processed.
Please allow us a reasonable period from when the request was
received to complete the removal.
Our transaction security, combined with our privacy guarantee,
should satisfy your concerns regarding online ordering. Keep in mind
however that you have a number of alternate choices available for
doing business with TVconverters.
You can order on-line without sending your credit card number over
the Internet. Just complete our on-line order form, print, and fax
it to us.
If you prefer, you can always call +44 20 02227416, and place your
order by telephone.
If you have any questions regarding this privacy statement, the
practices of this site, or your dealings with this web site, you can
By visiting our site you consent to our collection and use of your
information as described in this policy. We reserve the right to
time by posting updated text on this site.
Please allow 30 days for a response.