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Privacy & Security

 
 
This policy was last updated on june 15, 2009.

Your privacy is important to us. By participating in the Council of Better Business Bureau's BBBOnLine Privacy Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at http://www.bbbonline.org/privacy.

Below is the TVconverters privacy and security policy:

 
 
Security:
The security of your personal information is very important to us. In an effort to protect your personal information, we use Secure Sockets Layer (SSL) technology with 128 bit encryption. If your browser supports SSL (most current browsers do), it will automatically encrypt the information you provide to us on the secure pages on our site, before sending it over the Internet.

TVconverters has obtained a digital certificate from Cybertrust, a leading provider of Internet trust services. TVconverters's website is also tested and certified daily by ScanAlert to receive its Hacker Safe Certification which ensures that the website passes the FBI/SANS Internet Security Test.

When visiting a page on our site that includes any of your personal information, the bottom of your browser window will display, an icon of a closed lock or an unbroken key (depending upon your browser). This indicates that you have successfully connected with our secure server.

To authenticate the security of your connection before submitting any of your personal information, you can double click on the icon to display our digital certificate.

Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you  contact us by phone, or fax your order to us.

Cookies:
When you visit our site, we will ask your browser to place a permanent "cookie" (a very small text file) on your computer. If your browser is configured to accept cookies, it will accept the cookie and place it on your computer's hard drive. We collect this information to analyze where our customers are coming from and how often they visit our site. We also collect certain technical information from your computer, like your IP address and the address of a referring web site, if any. This information will allow us to enhance our site to our customer's preferences. This information is used only for the benefit of TVconverters and you, our customer.

You can visit our site without cookies if you choose to do so. However, please be aware that some features of the site may not function properly or may be slower if you refuse cookies. To visit our site without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. Check the browsers help menu to learn how to change your cookie preferences.

Registration:
In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.

How to access and/or correct Your Information:
You can access all the personally identifiable information that we collect online and maintain by phoning +44-20-02227416, mail ( 41 Farringdon Road, London, EC1M, UK ), or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.

If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and may also be used for marketing purposes, but will not be sold to any third parties.

What information is collected:
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, and your e-mail address. You can update this information at any time by clicking on the "my account" link at the top of every page and selecting "update account information."

Placing an order:
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number, expiration date and CID#. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is collected to make your shopping experience with us as smooth and pleasant as possible. It is used only for the benefit of TVconverters and you, our customer.

Links:
Our site contains links to manufacturers, and other related sites for your benefit. TVconverters is not responsible for the privacy practices, security, or content of such web sites. If you click on one of these links, you will be redirected to their web site and, in doing so, you may provide information directly to them. Therefore, you should refer to their privacy policies to understand how they handle your information and what choices you have.

Relationships/Sharing Information:
TVconverters maintains special relationships with a number of secure business partners. For your security or benefit, when you make a purchase, we may share information about you and the transaction with other companies for many reasons including verification, fraud prevention, credit card authorization, and shipping purposes.

TVconverters may share account or other information when we are required by law or to protect our interests or property. This may include sharing information with other companies, lawyers, credit bureaus, agents or government agencies in connection with issues related to fraud, credit or debt collection.

You agree that TVconverters may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.

TVconverters also shares information with outside companies that perform services for TVconverters. For example, when a customer signs up for our e-mail newsletters, TVconverters will provide the customers e-mail address to third party e-mail distribution companies that transmit e-mails on behalf of TVconverters. Your e-mail address will not be used by these companies for any purpose other than for the transmission of e-mails for TVconverters.

We may retain outside companies to assist us in managing our customer information database or to update and correct customer information for future marketing purposes. TVconverters takes steps to ensure the confidentiality of your information and to make sure it is not used for other purposes.

TVconverters has carefully selected a few companies to assist us in better understanding how our customers use our site. We will place cookies on your computer to collect information. The information that is collected through these cookies tells us things, such as which search engine referred you, how you navigated around our site, which pages you browsed, what you purchased and what traffic is driven by banner ads and e-mails. The companies analyze the information they collect from our site and return it to us through a secure connection. We use this information to help us understand your interests in our site and how to better serve you. It also helps us provide you with more personalized product offerings.

For more information about the companies with whom TVconverters shares customer information, please contact us.

BBBOnLine U.S./E.U. Safe Harbor Dispute Resolution Program:
In order to comply with the European Union's Safe Harbor principles, TVconverters commits to the resolution of complaints about your privacy and our collection or use of your personal information. We have committed to resolve any complaints by European Union citizens relating to this policy, which cannot directly be resolved with our company, through the Council of Better Business Bureaus, Inc.'s Safe Harbor Privacy Dispute Resolution Procedure.

If you have any questions, please contact:

Legal Department
TVconverters ltd.
41 Farringdon Road
London, EC1M
United Kingdom
Phone: +44 20 02227416
Web: www.tvconverters.co.uk
E-mail: legal@tvconverters.co.uk

If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed by TVconverters, you may then contact:

Council of Better Business Bureaus, Inc.
Board Secretary, TrustUK
+44 20 7291 3315 (Liz Bastone)
secretariat@trustuk.org.uk
Web: www.bbb.org
E-mail: eusafeharbor@council.bbb.org

TVconverters ltd. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.

Use of Information:
We may use your information in a number of ways, including the following:


In order to serve you better, we may combine the information you provide us online, in our superstore and through our catalogues. We use that information to improve your overall shopping experience.


To improve the content on our Web site. For example, we may use cookies to find out which parts of our site or our products are visited most often.


To enhance your online shopping experience.


For marketing and promotional purposes.

Mail & SPAM Issues:
You may request to receive the TVconverters catalogue, brochure periodically by mail or e-mail notification of specials that may be of interest to you. TVconverters will never SPAM or send unsolicited materials based on information collected at our site. Registrants may opt out of receiving materials from us at any time by contacting us with such request. Please contact us via e-mail, by telephone +44 20 02227416, or via mail ( 41 Farringdon Road, London, EC1M, United Kingdom . Enclose a copy of the mailing label). Include your name, address, and other information as it appears on the mailing label, and indicate "Do not mail".

Our Commitment to Children's Privacy:
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.

If Security or privacy is still of concern to you
If you do not want to receive promotional email from TVconverters, please click here

Note: Once you have submitted your request you should assume that it has been successfully received and your request is being processed. Please allow us a reasonable period from when the request was received to complete the removal.

Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with TVconverters.

You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form, print, and fax it to us.
If you prefer, you can always call +44 20 02227416, and place your order by telephone.

If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact our webmaster.

Changes to TVconverters Privacy Policy:
By visiting our site you consent to our collection and use of your information as described in this policy. We reserve the right to modify this privacy policy and related business practices at any time by posting updated text on this site.

Please allow 30 days for a response.
 
 
 
 
 
 
 
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